ORDERING, PAYMENT & SHIPPING QUESTIONS

How secure is my payment?

How much does shipping/handling cost?

When can I expect to receive my order?

What is the status of my order?

How can I Pay?

I paid using NoChex but received an error message on completing the payment.

Can I pay in my country's currency?

What is the smallest order I can place?

How do I know what your price is in my country's currency?

Do you ship to my country?

What is your return policy?

What is your privacy policy?

How secure is my payment?

To ensure your security we use Paypal or NoChex  to process all our credit/debit card transactions.

How much does shipping/handling cost?

On the left hand side of the shop pages is a Cart Summary. This shows an estimated amount for shipping within the UK by Standard Post.
When you complete checkout you can choose postal method and select your country. The shipping cost will be updated before you commit to your order.

When can I expect to receive my order?

We ship every weekday. If you are in the UK you should receive your order within 48 hours (excluding weekends). Outside the UK you should receive your order within 10 days. However please allow 4 working days within the UK, 14 days for deliveries in Europe and 21 days for the rest of the world before contacting us.

What is the status of my order?

You can check the status of your order by clicking on the Order Status button on the site navigation.
We will also keep you informed by email.

How can I Pay?

At the checkout you have several options.  You can pay by credit or debit card by using Paypal or Nochex or you can send us a cheque or UK Postal Orders. If you do not wish to order online you can download our orderform and post it to us with your payment.

What is the smallest order I can place?

We do not have a minimum order.

How do I know what your price is in my country's currency?

All our products are priced in GBP (£ or Sterling). For your convenience we also show pricing in US$ and €. Although the exchange rates are updated on a daily basis they are only an indication. Banks, Paypal and Credit card companies may use different exchange rates.

I paid using NoChex but received an error message on completing the payment.

This sometimes occurs as you can be returned to our site before Nochex verifies the payment. There can be a delay of up to 10 minutes. Normally your transaction will have been completed and paid for. To verify the transaction wait for 10 minutes. You should receive an automated order confirmation from us.

Nochex payments can only be accepted for orders under £100 from UK customers only.

Can I pay in my country's currency?

We can accept payment in £ Sterling by default. We can also accept credit or debit card payments in US$, Australian$, Canadian$ and Euro€ through Paypal. To pay in US$, AU$, CA$ or € select Email as the payment option at checkout. Reply to the notification email we will send you stating which currency you wish to pay in and we will send you a Paypal invoice.

Do you ship to my country?

We ship all over the world! If you see your country listed when you are completing our shipping address form, then we ship to you! When we receive high volumes of fraud from specific countries, these countries are removed from the list. In this case, please email us to place your order. We would require £ Sterling money orders only for these countries.

What is your return policy?

Magicnevin stands behind all defective merchandise 100%! We will even exchange for the same item promptly and reimburse for your return shipping. Just advise us within one week from date of receipt and keep the original packaging.

Once you receive your order, however, we have revealed and you have learned secrets. Therefore, our products are not returnable. This is the same policy that most software suppliers have - and almost all magic trick suppliers follow this policy.

Except for revealing the secret, if you have a question about any trick you wish to purchase, please contact us before purchase and we will be most happy to help. Examples of some good questions, which would be relevant to your needs:

1. Can I do it close up?

2. Is it, or does it work, the same as (name of trick you already have)

3. Is is suitable to perform for children?

4. Do I need to wear a jacket?

We have successfully made magicians out of thousands of customers in the 3 years we've been in business! Our customers do and have included well known magicians. Remember though, there is no such thing as "real magic" - all tricks are ILLUSIONS - and we GUARANTEE your audience will see you perform our magic tricks exactly as described.

What is your privacy policy?

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

If your question hasn't been answered here, click here to send us the question.