We take every care to make sure that your item reaches you in perfect condition. Although problems/returns are very rare we are dedicated to dealing with them promptly and with understanding. Returns must be authorised prior to shipping them back to us. See below for details.
DAMAGED ITEMS: If an item is received damaged we will replace it. We may need the item to be returned to us so please retain all packaging with the item and email us within 24 hours. If a replacement is not available we will issue a full refund.
NO LONGER WANTED: If you no longer want an item you may return it to us for a refund. You must take reasonable care of the item whilst it is in your possession and pack it with care to prevent damage during carriage when returning it. Any not wanted item returned in unsaleable condition may be refused or partially refunded. You are responsible for the cost of returning the item to us.
AUTHORISATION: Any items returned for any reason without authorisation will be refused. Please notify us by email within 7 days of receipt of your item stating your name, order number and your reason for wanting to return the item specifying the damage (if any) etc. We will respond to your email as soon as possible (please allow 1 working day) with authorisation. You then have a further 7 days to return the item to us. This makes a total of 14 days. For customers outside Europe the item must be returned within 10 days making a total of 17 days. Our up to date contact details are on the invoice and are also available from the Contact Us page on this website.
EXCEPTIONS: Once opened, CDs, DVDs and items containing them can only be returned if they are faulty. We will replace them with another copy of the same title. Certain items may also be excluded for hygiene reasons, eg, fancy dress teeth & fangs which cannot be returned once opened unless they are faulty.
CHRISTMAS: We appreciate that many of our products are bought as gifts in advance of Christmas and that you may wish to return items purchased outside our usual return times. As long as the item is in original, unopened condition we will accept returns on items purchased during November & December until the end of January. The cost of returning the item to us will be at the buyer’s expense.
This returns policy was updated in October 2014 and is in addition to your statutory rights.