Shipping and Delivery
If you can add a product to your cart it is in stock & ready to ship. If an item is out of stock you cannot add it to your cart. Occasionally if stock is limited the same item may be in several carts at the same time. If this happens the first person to complete checkout will buy the item. Any other shoppers will receive a message telling them that the item is no longer available.
Orders placed before 2pm (Mon-Fri) will usually ship the same day. As we post every day Monday - Friday (excluding UK Bank Holidays) our UK customers should receive their orders within a few days, as we use Royal Mail 24 (1st Class) most will be received the next day. Orders shipping outside the UK will take a little longer. The exact times will depend on the destination and local delivery conditions.
PRE ORDER ITEMS: New items for which we expect there to be a strong demand for are available to Pre Order. The price of a pre order item is the price we expect to be the final selling price however this is an estimate as it can vary greatly due to currency fluctuations and importation expences. When the item arrives if our selling price is higher than the price you paid we will not charge you any more, however, if the final price is less than the price you paid we will refund the difference. By using our Pre Order option you guarantee you will receive the product at our best price.
UK orders which contain pre order items will ship as usual without the pre orders which will follow as soon as possible unless they are expected within 3 working days when we will hold the entire order & ship them together. International orders with pre ordered items will be held until everything is available.
Free shipping is available on all UK orders over £10 and most international orders over £25. A few very heavy items have a shipping surcharge for certain international regions. This is a subsidised rate.
UK orders under £10.00 in value will be charged £2.95 for shipping & handling. International orders under the free shipping threshold will be charged for insured airmail postage depending on the destination.
Subsidised Priority Shipping & Insurance are also available.
Orders received before 2PM will ship the same day (Mon-Fri) excluding Bank Holidays. Orders shipped by 1st Class post or similar courier service for larger orders.